Our telephone alert system may not successfully reach you if
we cannot call your home simply by dialing your phone number. Some of the
telephone services that conflict with our system are:
||Locks your phone during
pre-set hours to prevent incoming and outgoing calls.
|Anonymous Call Rejection
||Blocks calls when the number
is not identified on Caller ID.
|Caller ID Privacy Plus
||Requires callers to state
their name so you can screen the call.
|Do Not Disturb
||Locks your phone on demand to
prevent incoming calls.
||Plays a message to callers
that you do not accept solicitation calls. Requires the caller to
manually press a button before successfully ringing through to your phone.
As new phone services are introduced, they may also affect emergency notification.
How do these services interfere with our emergency calls?
Thurston County uses a computer to make the emergency calls. This does not allow us to
manually press a button or speak our name.
Our calls are made from PBX phone lines, which are not identified
on Caller ID units. If you block your telephone from receiving calls from unidentified or "private" numbers,
you will not receive our notifications
Finally, if your phone is locked to prevent incoming calls, you will not receive any calls,
including emergency notifications from any source.
Thurston County cannot always detect whether you receive our calls
Because some of these systems answer your calls with a phone company recording, an additional
complication occurs. When our system "hears" a recording, it prepares to leave an answering machine message.
Our system plays the emergency message and logs the call as an answering machine call, but you have no recording or our
How can these problems be avoided?
Emergency Management recommends that people who subscribe to our telephone alert system
consider choosing not to subscribe to the telephone features listed above, nor to others like them.
For more information, contact Thurston County Emergency Management