Social Services
Mental Health
  Client Rights  

The Thurston Mason RSN is now the Thurston Mason Behavioral Health  Organization (TMBHO).  

In addition to the rights listed below, please see Thurston Mason BHO's Annual Enrollee Notification of Rights [PDF]. If you have any questions about your rights, please contact the Ombuds at (360) 867-2556 or or Customer Service at (360) 867-2602.


You Have the Right:

  • To be treated with respect and dignity
  • To have your privacy protected
  • To help develop a plan of care and services that meet your specific mental health needs
  • To have family members and/or members of your support system participate in your assessment and ongoing treatment
  • To participate in decisions regarding your mental health care
  • To receive services in a barrier-free location (accessible)
  • To request information about names, location, phones, and languages for local agencies
  • The right to receive the amount & duration of services needed
  • To request information about the structure/operation of TMBHO
  • The right to services within 2 hours for emergent care and 24 hours for urgent care
  • To be free from use of seclusion or restraints
  • To receive age and culturally appropriate services
  • To be provided a certified interpreter and translated material at no cost to you
  • To understand available treatment options and alternatives
  • To refuse any proposed treatment
  • To receive care that does not discriminate against you (e.g. age, race, type of illness)
  • To be free of any sexual exploitation or harassment
  • To receive an explanation of all medications prescribed and possible side effects
  • To make an advance directive, which states your choices and preferences for mental health care
  • To receive quality services that are medically necessary
  • To have a second opinion from a mental health professional
  • To file a grievance with your agency or TMBHO
  • To choose a mental health care provider or choose one for your child who is under thirteen years of age
  • To change mental health care providers during the first 30 days, and one additional time per calendar year
  • To file a request for an administrative (fair) hearing
  • To request and receive copy of your medical records and ask for changes
  • To be free from retaliation

Rights for Involuntary Inpatient Person (LRA) [PDF]

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This page last updated: 07/26/16