What is a Concern?
There are two types of concerns, informal and formal.
There is one informal concern and two types of formal
- Informal - An informal
concern is something you do (verbally or in writing)
that expresses that you are
not satisfied with your services. An informal concern is
usually made to your
- Formal - A formal
concern is a "grievance". A grievance is a formal
expression of your dissatisfaction with services
provided by a community mental health agency, Network
Provider, or the BHO.
- Formal - Another type of formal
is an "appeal". An appeal is a formal disagreement filed
with the BHO about a Notice of Action you received
regarding your mental health services.
How Can I File a Concern or
- You can file a concern or grievance directly with
your Network Provider
either verbally or in writing.
- You can file a concern or grievance with the
Thurston Mason BHO either verbally or in writing by
contacting the BHO at (360)
867-2602 or (800) 658-4105
or 412 Lilly Road
NE Olympia WA 98506.
- You can contact the
to assist you with a filing concern or grievance
either verbally or in writing at (360) 867-2556
or 412 Lilly Road NE Olympia WA 98506.
I received a Notice of Action from
the Thurston Mason BHO, what do I do?
If you have questions about a Notice of Action
that you received from the BHO please
contact our Customer Service Department for assistance.
What is the
Ombuds is a helper whose job it is to
assist you to solve problems that you may have with your
counselor, case manager, your mental health clinic, or the
agencies that help you get mental health care. The Ombuds can also assist
consumers with understanding their rights, advance
directives, and other information you may have received from
your provider or the Thurston Mason BHO. You can contact the
Ombuds at (360) 867-2556 or (800) 658-4105.