What is an Ombuds?
An Ombuds is a helper whose job it is to
assist you to solve problems you may have with your
counselor, case manager, your mental health clinic, or the
agencies that help you get mental health care.
What is the purpose of the Ombuds?
Ombuds receive complaints and grievances and assist in
quickly resolving them at the lowest possible level. The
Ombuds person also acts as an information service for
consumers.
Am I eligible to get Ombuds services?
Thurston and Mason County residents who receive or are
eligible for publicly funded mental health services may
request Ombuds services. Complaints may also be taken from
family members and other interested parties.
What will it cost me to have an Ombuds?
There are no fees.
What can the Ombuds do for me?
- Listen to
your problem.
- Analyze what is involved
and help you determine an appropriate solution.
- Explain and Investigate facts, laws, policies, and procedures.
- Mediate to resolve
the problem on an informal level, if possible.
- Assist you in the
complaint and grievance process and follow through until
the complaint is resolved.
- Assure that your concerns are
heard in the way in which you want them heard,
clearly and unemotionally.
- Advocate for your
mental health treatment choices and rights.
- Remain in contact
with you to see that you are kept informed until the
complaint is resolved.
- Provide information
on resources and your rights.
- Recommend changes to correct a problem or prevent future
occurrences.
- Maintain your
confidentiality.
How do I apply?
Call, write, or visit the office. See contact information
below.
What can’t the Ombuds do for me?
- Cannot provide services such as counseling or case management
- Cannot give you legal advice or act as your attorney
- Cannot ensure any specific outcome
- Cannot represent you as an attorney does
What can I do to help resolve my complaint?
- Be prepared to tell who, what, when, and where of the
problem;
- Know what you want to have happen;
- Consider what would be a fair remedy;
- Keep the Ombuds informed on how you can be contacted.
- Keep the Ombuds informed of changes which effect the
problem and its solution.
How do I contact the Ombuds when I need help?
Call
(360) 867-2556 or (800) 658-4105
Email the Ombuds
Write or Come In
Public Health and Social Services
Attn: Ombuds
412 Lilly Road NE
Olympia, WA 98506
|
