Social Services
Mental Health
  Quality Review Team  

What is the mission of the QRT?

The mission of the Quality Review Team (QRT) is to create an atmosphere of continuous quality improvement within the publicly funded mental health community. These steps illustrate how this is accomplished:

  • The QRT assess consumers’ level of satisfaction with the mental health services they receive.
  • Using this information, the QRT recommends viable options for change within the mental health system, documents whether changes are implemented in a timely manner and have the desired effect.

This proactive approach enables the system to be responsive to the varying needs of consumers.

How does the QRT get information?

The QRT gathers information in a variety of ways:

  • Site visits
  • One-to-one interviews
  • Telephone interviews
  • Group forums and focus group discussions
  • Surveys and questionnaires
  • Phone calls are always welcome, and the meetings can be arranged in an office setting, or a mutually agreed upon location. Participation is always voluntary, and confidentiality is respected.

Quality review focuses on the following categories:

  • ACCESS – Were you able to receive services when you needed them? Did you have to wait for services to begin?
  • ACCEPTABILITY – Were the services satisfactorily delivered? Were they acceptable to you?
  • IMPACT – Did services have a positive impact on your life?

How do I take a QRT survey?

  1. You can call and request a survey at (360) 867-2555.
  2. You can email a request for a survey.

How does the Quality Review help me?

Consumer satisfaction is often overlooked when monitoring the quality of services, especially if those are publicly funded services. Each consumer who voices an opinion about quality has the opportunity to help many others. Chances are if you are dissatisfied with a service, others are as well. We can work together toward positive change.

How do I make a complaint to the QRT?

The QRT works with mental health system issues, which often do not get resolved immediately. Although we are very interested in hearing complaints, the QRT is unable to assist individuals seeking timely resolution to a particular complaint about mental health services. In the event you have a complaint to which you are seeking resolution, the Ombuds service is available to you. The Ombuds service is specifically designed to mediate complaints of this nature, and can be reached by calling your local BHO. See below for contact information.

How do I contact the QRT?

Quality Review Team
Thurston Mason BHO
412 Lilly Rd NE
Olympia, WA 98506
(360) 867-2555 or (800) 658-4105
Fax: (360) 867-2601
TDD: (360) 867-2603

Download the QRT Brochure: English or Spanish [PDF]

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This page last updated: 07/26/16